Requote them and don't comment.
Stubborn people don't read what you write, they usually just reiterate what they've said 1000000000000000x before.
March 8, 2012
Blackout
Have you ever gotten so angry before that your mind blacks out and you lose all control?
Yeah, I said I had my emotions under control.
Yeah, that's what I thought at least.
Usually I bury my frustration and anger inside of me because no one likes hearing an angry person gripe and bitch all day. And I know that if I bitched right when I'm upset I'll definitely say a few things that will not reflect on me for who I really am. I don't want people who meet me in real life to remember me as that angry little Asian girl. (This is what blogging is for .. to release my frustration.)
But yesterday I was put into a situation where my anger could not contain itself.
An old customer came into the office and asked why his premium went up so much. It actually was not that much, but customers are always looking to save money and I don't blame them. Who wants to spend more than they have to, right?
That would have been fine, I don't mind customers bitching about their "high premium rates" even though (in my opinion, everyone spends more money on things that have less priority than insurance) usually they aren't high.
No, this guy takes it to another level, talks down to my mom like he knew her business more than she did.
Yes, you bought something from our office and give us money, but how much money do you think you're actually giving us? Do you think throwing let's say $100/month gives you the right to talk down to someone? To my mother of all people. My mom is one of the nicest people you'll ever meet - and this isn't equivalent to me telling people, "I'm the nicest person you'll ever meet." because I know I'm not always nice but my mom is always nice. And if you think you know so much, take the licensing test - open up your own damn office and sell insurance to yourself and others. My family and I have had this office opened for over 5 years now. We're still "new" yes, but we have more experience than you do.
I can never understand some things about my culture because I was taught to be polite and courteous of others. I thought that was something that everyone did, but mostly Asians because we're strict as hell. But then I run into people like this guy who talks loud, unnecessary trash and is just altogether rude.
I don't care if you're 10 or 50. Manners are manners. Learn some.
As he finishes complaining about his high premium he proceeds to talk.. and what does he say next?
like lol............... out of all the things he could've talked about he talks shit about my dad. To my mom. Out of alllllll things.
I don't know what makes me angrier.. the fact that he had the nerve to talk shit on my dad.. or that my mom did not say anything to get him to shut up. Or change the subject for that matter.. like wow. I'm still speechless and frustrated reliving this through my mind.
Anyways - I was retelling my shit fuck of a day to my sister in the car at a traffic light.. and we got to this topic. I literally blacked out, luckily/unfortunately I was the first car at the traffic light because next thing I knew I came back to reality to find myself pounding my steering wheel screaming at the truck that nearly hit me.
I had tried to run the red light.. because I thought it had turned green.
I almost rammed my car into a truck that would've killed me and my sister.
And even though I saw that - I again, tried to drive forward and nearly hit another car.. because I was still out of it and did not realize that the light was still red.
Now, I wrote this longass blog explaining what made me blackout.. in my car.. at a traffic light and all of these thoughts are running through my mind.
What if I had killed me and my sister? What if I didn't stop in time to miss the truck? Or the next car? What if my sister wasn't in the car to yell at me and drag me back to reality? What if it wasn't a truck but a small car with a mother and her kid in it and I actually killed them?
So many thoughts.... and possibilities.. I could've destroyed 3 (or more) families yesterday. Mine. and the other two peoples'.
and over what?
An angry uneducated rude customer?
Why did I let this stupid man ruin my whole entire day? Nevertheless.. probably my sister's trust in my driving skills?
I've come to accept that I should find a better outlet to release my rage.
I will never ever drive angry every again.
And most of the time it's not worth it to hold onto something that won't do anything but harm myself and others.
Turning a new leaf,
Stephanie
Yeah, I said I had my emotions under control.
Yeah, that's what I thought at least.
Usually I bury my frustration and anger inside of me because no one likes hearing an angry person gripe and bitch all day. And I know that if I bitched right when I'm upset I'll definitely say a few things that will not reflect on me for who I really am. I don't want people who meet me in real life to remember me as that angry little Asian girl. (This is what blogging is for .. to release my frustration.)
But yesterday I was put into a situation where my anger could not contain itself.
An old customer came into the office and asked why his premium went up so much. It actually was not that much, but customers are always looking to save money and I don't blame them. Who wants to spend more than they have to, right?
That would have been fine, I don't mind customers bitching about their "high premium rates" even though (in my opinion, everyone spends more money on things that have less priority than insurance) usually they aren't high.
No, this guy takes it to another level, talks down to my mom like he knew her business more than she did.
Yes, you bought something from our office and give us money, but how much money do you think you're actually giving us? Do you think throwing let's say $100/month gives you the right to talk down to someone? To my mother of all people. My mom is one of the nicest people you'll ever meet - and this isn't equivalent to me telling people, "I'm the nicest person you'll ever meet." because I know I'm not always nice but my mom is always nice. And if you think you know so much, take the licensing test - open up your own damn office and sell insurance to yourself and others. My family and I have had this office opened for over 5 years now. We're still "new" yes, but we have more experience than you do.
I can never understand some things about my culture because I was taught to be polite and courteous of others. I thought that was something that everyone did, but mostly Asians because we're strict as hell. But then I run into people like this guy who talks loud, unnecessary trash and is just altogether rude.
I don't care if you're 10 or 50. Manners are manners. Learn some.
As he finishes complaining about his high premium he proceeds to talk.. and what does he say next?
"So your husband... He's really something. I've made him embarrassed a few times. He's really stubborn."
like lol............... out of all the things he could've talked about he talks shit about my dad. To my mom. Out of alllllll things.
I don't know what makes me angrier.. the fact that he had the nerve to talk shit on my dad.. or that my mom did not say anything to get him to shut up. Or change the subject for that matter.. like wow. I'm still speechless and frustrated reliving this through my mind.
- My dad is really something. He came to America at 17. Graduated from high school - went to college and got his MBA.
- There is nobody on this Earth, nay, Galaxy, that would ever (and I seriously mean this) EVER embarrass him.
- Nobody talks shit about any person from my immediate family and doesn't lose respect from me.
Anyways - I was retelling my shit fuck of a day to my sister in the car at a traffic light.. and we got to this topic. I literally blacked out, luckily/unfortunately I was the first car at the traffic light because next thing I knew I came back to reality to find myself pounding my steering wheel screaming at the truck that nearly hit me.
I had tried to run the red light.. because I thought it had turned green.
I almost rammed my car into a truck that would've killed me and my sister.
And even though I saw that - I again, tried to drive forward and nearly hit another car.. because I was still out of it and did not realize that the light was still red.
Now, I wrote this longass blog explaining what made me blackout.. in my car.. at a traffic light and all of these thoughts are running through my mind.
What if I had killed me and my sister? What if I didn't stop in time to miss the truck? Or the next car? What if my sister wasn't in the car to yell at me and drag me back to reality? What if it wasn't a truck but a small car with a mother and her kid in it and I actually killed them?
So many thoughts.... and possibilities.. I could've destroyed 3 (or more) families yesterday. Mine. and the other two peoples'.
and over what?
An angry uneducated rude customer?
Why did I let this stupid man ruin my whole entire day? Nevertheless.. probably my sister's trust in my driving skills?
I've come to accept that I should find a better outlet to release my rage.
I will never ever drive angry every again.
And most of the time it's not worth it to hold onto something that won't do anything but harm myself and others.
Turning a new leaf,
Stephanie
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